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Community Engagement Manager

Spoon University is looking for a community engagement manager to help activate and grow the robust network of contributors that span over 160 campuses and 5,000 members. The CEM will manage a portfolio of chapters and consult with campus leaders to increase their digital and physical footprint on campus, measuring success through our custom contributor dashboard.

The overall goal of the CEM is to increase community engagement by educating, inspiring, and rewarding Spoon members. This person must be a critical thinker, creative problem solver and have an innate ability to identify patterns. The CEM needs to be able to solve problems quickly and efficiently and also build long term strategies to help improve systems over time. They should have a contagious energy and electric personality and be trusted by everyone they know.

The community engagement manager works with the community operations manager and a team of CEMs to implement, maintain and, most importantly, improve processes and systems that make up the Spoon community experience.

Responsibilities:

  • Build relationships with chapter leaders and members to encourage continued progress and campus activity
  • Consult with chapters to help them realize their full potential; increase awareness on campus over time
  • Identify areas that can be optimized and improved and develop strategies to fix any holes
  • Increase frequency of engagement on Secret Sauce (our training tool)
  • Develop strategies to increase number of community events and attendance at each experience
  • Problem-solve with chapters struggling with interpersonal, structural or other issues
  • Measure and analyze overall individual and chapter engagement
  • Liaise between the chapters and the rest of the HQ team

Qualifications:

  • 2-5 years experience in account management, consulting, or community engagement, management or development
  • Ability to think both critically and creatively to solve problems
  • Ability to identify patterns to improve processes
  • Eager to innovate and push the limits to grow communities quickly and meaningfully
  • Extremely personable, approachable, thoughtful and trustworthy
  • Solid understanding of the campus life
  • Demonstrate ability to influence, manage, and present ideas via clear written and oral communication
  • Experience with event planning, social media and editorial/digital media is a plus
  • Core competencies: ability to develop people, creativity/innovation, patience, enthusiasm, communication, listening skills

Our office is located in Manhattan, and we’re looking to fill this position immediately. If you want to refer anyone or have questions about the position, email jobs@spoonuniversity.com.

To apply for this position, send your resume to jobs@spoonuniversity.com and tell us why we should hire you. We’ll be in touch if we think there might be a good fit.